shipping Policy

Shipping Methods for Solysazon 

At Solysazon, we strive to deliver your favorite footwear to your doorstep in the most efficient and reliable manner. Please review our shipping options below to select the method that best suits your needs.

Shipping Methods and Delivery Times

Standard Shipping

  • Delivery Time: 7-14 business days
  • Cost: Flat rate of $4.95 per order
  • Details: Ideal for non-urgent orders, our standard shipping ensures your shoes are delivered with care and reliability.

Shipping Costs

  • Flat Rate: Enjoy a flat shipping rate of $4.95 per order for both Standard and Expedited shipping options.
  • Free Shipping: Enjoy free standard shipping on orders over $150.

Order Processing Time

  • Processing: Orders are processed within 1-2 business days.
  • Confirmation: You will receive an email confirmation once your order has been shipped, along with tracking information.

Tracking Your Order

  • Tracking Number: Once shipped, you will receive a tracking number via email.
  • Track Online: Use the provided tracking number to check the status of your shipment on our website or through the shipping carrier's website.

Delivery Locations

  • Coverage: We ship to most countries worldwide. Please note that shipping times may vary based on your location and local customs procedures.
  • Restrictions: Some remote areas may have limited delivery options or incur additional charges.

Customs, Duties, and Taxes

  • International Shipments: Customs duties, taxes, and fees may apply to international shipments and are the responsibility of the recipient.
  • Policies: Customs policies vary by country; please check with your local customs office for more information.

Lost or Damaged Packages

  • Reporting: If your package is lost or arrives damaged, please contact our customer service team within 30 days of the expected delivery date.
  • Resolution: We will work with the shipping carrier to resolve the issue promptly.

Undeliverable Packages

  • Incorrect Address: If a package is returned due to an incorrect address, refusal, or unclaimed status, we will contact you to confirm the correct address. Additional shipping charges may apply for reshipping.

Important Notes

  • Delivery Estimates: The delivery times mentioned above are applicable for approximately 80% of orders. However, certain circumstances beyond our control, such as weather conditions, customs delays, or other unforeseen events, may affect delivery times.
  • Right to Modify: Solysazon reserves the right to change or update our shipping policies at any time without prior notice.

Disclaimer

  • Limitation of Liability: Solysazon is not responsible for any delays, losses, or damages arising from circumstances beyond our control, including but not limited to, natural disasters, strikes, or customs inspections.
  • No Guarantee: While we strive to meet our delivery estimates, we cannot guarantee delivery times due to factors outside our control.
  • Customer Responsibility: Customers are responsible for providing accurate shipping information. Solysazon is not liable for orders shipped to incorrect addresses provided by the customer.
  • Indemnification: By using our services, you agree to indemnify and hold Solysazon harmless from any claims, damages, or expenses arising from your use of our shipping services.

Contact Us

  • Support: If you have any questions or concerns about your delivery, please contact our customer service team at Contact Us